Store Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP addresss, cookie information and the pages you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.

Shipping Policy

For in-stock and on-hand items: Standard orders are processed the next business day. Monday through Friday, not including holidays.

Orders will be shipped via USPS Express Mail, UPS or Fedex Standard Delivery and should arrive in 3 to 8 business days. Next day/Overnight shipment is an upgrade.

Churchwell's Custom Orders: Custom order pieces may require 1 to 3 weeks for manufacturing before being shipped via Fedex Standard Delivery. You can expect your custom order to arrive 2 to 4 weeks from when the order was accepted. In the event of a delay you will be notified immediately.

P.O. Box Shipments: UPS and Fedex will not ship to P.O. Box addresses. For P.O. Box addresses we will ship via USPS Express Mail. Your order will not be processed unless the billing and shipping addresses are identical.

Overnight Delivery Orders: For overnight delivery, orders must be placed before noon Eastern Standard Time. Overnight delivery on orders placed Friday, Saturday or Sunday will be shipped out the following Monday and will arrive on Tuesday.

Sales Tax: Retail sales shipped to a North Carolina address will be charged an additional 6.75% North Carolina State Sales Tax.

International Shipping: Email for shipping.

Store Refund Policy

Exchanges or store credit up to 90 days from purchase. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

Acceptable Payments

  • Visa, Mastercard, Discover and American Express accepted
  • In store financing available through GE Credit
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